REFUND POLICY

Refund Policy for Sparrow Trades

Return Policy

At Sparrow Trades, we aim to ensure you are completely satisfied with your purchase. We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To qualify for a return, the item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase to complete your return.

How to Initiate a Return

To begin the return process, please contact us first. Items returned without prior confirmation through our return center will not be accepted. Please note, free return labels are:
– Limited to the United States only.
– Limited to one shipping label per order.

For any return-related queries, feel free to contact us at sales@sparrowtrades.com.

Damages and Issues

Please inspect your order upon receipt. If the item is defective, damaged, or if you receive the wrong item, contact us immediately at sales@sparrowtrades.com so we can evaluate the issue and make it right.

Exceptions / Non-returnable Items

Certain types of items cannot be returned, such as custom products (e.g., special orders or personalized items). If you have questions or concerns about your specific item, please contact us.

Please note that gift cards are also non-returnable.

Exchanges

If you prefer, you have the option to request either a refund or an exchange for your item, subject to its eligibility for return.

Refunds

Once we receive and inspect your return, we will notify you about whether the refund was approved. If approved, you will be automatically refund your original payment method, excluding any shipping costs. Please note that it can take some time for your bank or credit card company to process and post the refund.

Thank you for choosing Sparrow Trades, and we look forward to serving you.